SynergyCares

SynergyCares embodies our unwavering commitment to sustainability, diversity, and community well-being, a holistic approach seamlessly integrated into every aspect of the customer journey, partner collaboration and associate experience.

By upholding the highest quality standards and championing environmental, social and economic initiatives, we aim to set a new benchmark of excellence in the serviced accommodation industry—delivering lasting value to our clients, partners and communities worldwide

An enduring environmental, social & economic service program

Community

We aim to cultivate resilient and thriving communities wherever we operate, grounded in a deep commitment to cultural heritage, robust community support, and sustainable growth.

Alliance

We forge strategic alliances that empower us to drive meaningful, sustainable change, creating shared value for our communities, stakeholders, and the environment.

Respect

People are at the heart of our business, and we strive to foster a culture where everyone feels valued, welcomed, and respected.

Environment

Embedding sustainable practices with thoughtful care for the environment is a core principle guiding our operations and properties.

Supply Chain

We collaborate with our supply chain to drive positive societal and environmental outcomes through ethical and sustainable procurement practices.

COMMUNITY

With our growing global presence, we are uniquely positioned to make a greater positive impact on the communities where we live, work, and serve. At Synergy, we strive to build resilient and prosperous communities anchored in strong local support and a deep respect for cultural heritage.

Community Support

We aspire to do good for the communities we touch through the way we do our business. We will prioritize local employment, mobilize staff and work with local communities and partnerships to contribute skills and resources to support local environmental and social causes.

GIFTS FOR GOOD INITIATIVE

Partners of Good Gifts provide artisan gifts or direct funding support for over 100 artisans or causes globally. Employees are able to self select gifts that direct financial impact to their personal choice of cause. Annual reports are available for Synergy’s global impact that directly aligns with our Corporate responsibility initiatives.

MOVE FOR HUNGER

25 Synergy associates participated in the MOVE 2 Fight Hunger Challenge where we helped raise money to support Move For Hunger, a national hunger relief non-profit organization that mobilizes transportation networks to deliver surplus food to communities in need.

ALLIANCE

We forge strategic alliances to drive meaningful, sustainable change, collaborating with partners who share our commitment to environmental, social, and economic responsibility.

Partnerships

We are proud to be in alliance with external stakeholders to advance sustainability across the destinations we operate within the lodging industry. Through anticipating our guests’ needs and actively seeking out partnerships to incorporate strong sustainable elements across our operations and address their needs, we aspire to make every stay delightful and meaningful.

Synergy is a member of the Global Business Travel Association (GBTA), an organization dedicated to providing learning opportunities, fostering community, and advocating within the travel industry. By engaging the diverse voices of global business travel, GBTA works to shape a collaborative and sustainable future for the industry.

Synergy is a proud member of the Association of Serviced Apartment Providers (ASAP), an organization that unites and represents the serviced accommodation sector. ASAP works diligently to protect the industry from the potential impacts of global changes in legislation and regulation, ensuring its continued growth and sustainability.

Synergy is an active member of the Corporate Housing Providers Association (CHPA), routinely engaging in panel discussions, committees, industry events and conferences. Through these collaborations, we eagerly exchange insights and best practices, driving initiatives that advance the corporate housing industry.

ACCREDITED TRAINING

Mandatory for all employees and incorporated into standard onboarding for future new hires. Training will also be provided to Supply Chain Partners as part of the certification for the SynergyCare Commitments.

SYNERGY RED TALKS

We prioritize continuous learning for all associates through seminars, Red Talks (our version of Ted Talks), enhanced onboarding and ongoing training. These efforts provide valuable knowledge and resources for their personal and professional growth.

RESPECT

People are the core of our business, and we strive to build a culture where everyone is welcomed and respected. This pillar focuses on four key areas: health and safety, diversity, equity and inclusion, human rights, and customer engagement.

Woman drinking coffee on her couch while working.

Health and Safety

Our rigorous health and safety standards and well-being programs are some ways we seek to cultivate a proactive ‘safety culture’. Through this, we are committed to ensuring our associates, tenants, contractors and suppliers feel safe at work, and our guests experience an enjoyable stay knowing they are in good hands.

CRISIS MANAGEMENT/ DUTY OF CARE POLICY

Synergy’s robust crisis management capabilities have been put to the test and delivered outstanding support to our clients and guests in truly terrible situations. In November 2024, we were honored to receive the Outstanding Agility & Crisis Management Service Provider at the Forum for Expatriate Management EMMAs in recognition of the support provided to guests during the Ukraine crisis.

ASSOCIATE SAFETY POLICIES/TRAININGS

ISAAP ACCREDITED

Synergy participated in the International Serviced Accommodation Accreditation Process (ISAAP) which offers reassurance to clients and guests that all necessary elements of safety, health, security and quality have been verified through a trusted resource.

9 POINT COMMITMENT

From the products in use, to the cleaning methods we practice our 9 Points initiative is more than just clean, sanitized units, SynergyCares embodies the new standard for temporary-living hospitality practices —a standard for the greater industry to aspire.

SynergyCares embodies our unwavering commitment to sustainability, diversity, and community well-being, a holistic approach seamlessly integrated into every aspect of the customer journey, partner collaboration and associate experience.

By upholding the highest quality standards and championing environmental, social and economic initiatives, we aim to set a new benchmark of excellence in the serviced accommodation industry—delivering lasting value to our clients, partners and communities worldwide

Sanitization

Synergy, in partnership with Ecolab, has developed a rigorous process to ensure our apartments are cleaned to the highest standards.

Guest Safety

Following CDC and WHO guidelines on sanitization, good hygiene, and cleaning protocols for employees with frequent guest contact.

Our Staff

Preventive and responsive measures in relation to hygiene and sanitization have been implemented for all staff in line with global standards to keep their well-being in check.

Arrivals

In addition to our traditional meet and greet services, Synergy has implemented various processes to enhance arrivals while continuing to ensure a stress free check-in.

Housekeeping

Cleanliness has always been a cornerstone of the Synergy experience. We ensure all contact surfaces are meticulously disinfected, preparing a flawless apartment to warmly welcome every guest.

Control of Your Space

Synergy is committed to providing “a safer way to stay away.” A comfortable, controlled environment to live and work safely. Rest assured that every aspect of the apartment will be ready upon arrival.

Public Areas

Synergy works closely with our property partners to ensure that proper hygiene and sanitization protocols are well established.

Supply Chain Partners

Adherence to our SynergyCares quality standards program is required from all global supply chain partners to ensure an elevated standard of cleanliness is delivered for our guests worldwide.

Duty of Care

Synergy has implemented a stringent inspection process throughout our network that adheres to guidelines set by industry-leading accreditation organizations such as ASAP and CHPA.

SynergySMART

Synergy’s quality assurance measurement system of Supply Chain partners. The SynergySMART system ensures stay by stay that, even in areas where Synergy is not physically located, a Synergy associate is able to have eyes on and ensure appropriate levels of quality in accommodation just before guest arrival. The detail and timing of this process ensures a proactive measure for all Synergy stays.

GROW & RISE PROGRAM

Synergy’s GROW and RISE programs reflect a commitment to fostering personal and professional development among employees. GROW is designed to enhance skills and expertise, providing resources and opportunities for continuous development. RISE focuses on mentoring, networking, and supporting underrepresented groups within the organization. Together, these programs illustrate Synergy’s holistic approach to creating a workplace culture that prioritizes individual growth while aligning with the company’s broader goals.

UPWARD MOBILITY PROGRAM

Synergy participates in initiatives like the Upward Mobility Program to enhance diversity and promote equitable opportunities in its workforce. Through this program, Synergy focuses on recruiting and developing talent from underrepresented communities, aligning with its broader commitment to diversity, equity, inclusion, and accessibility.

CHPA/ DEIA COMMITTEE MEMBERS

We actively participate in the CHPA and committees, engaging in debates, collaborations and sharing key learnings to advance initiatives across the corporate housing industry

DEIA POLICY ENHANCEMENTS

Consistent reevaluation of our policies reinforces our commitment to fostering an inclusive environment throughout our operations, services, and partnerships, ensuring a positive and equitable experience for clients, employees, and stakeholders alike.

Wellness

Synergy’s employee wellness initiatives are deeply embedded in a culture of care and support for our global team. Emphasizing a workplace environment that nurtures mental, physical, and emotional well-being.

SYNERGY RED TALKS

We prioritize continuous learning for all associates through seminars, Red Talks (our version of Ted Talks), enhanced onboarding and ongoing training. These efforts provide valuable knowledge and resources for their personal and professional growth.

WELLNESS INITIATIVES

Specific programs focus on fostering inclusive and open communication, alongside providing resources for professional growth and personal health. Additionally, Synergy’s commitment to wellness practices extends to how it treats employees, ensuring they are supported not only in their roles but also in achieving work-life balance. These wellness efforts align with Synergy’s overarching philosophy of prioritizing people and fostering resilience through compassionate leadership.

ENVIRONMENT

Synergy is committed to be a net zero organization by 2045

COALITION FOR GREENER MOBILITY

Synergy is proud to contribute to a sustainable future in the mobility and corporate housing industries by aligning with the Science Based Targets initiative (SBTi). Guided by partnerships with EcoVadis, Greenfeet, and the Coalition for Greener Mobility, we are fostering collaboration, adopting global sustainability benchmarks, and driving measurable progress toward carbon-neutral operations. Together, we are shaping a greener future by leading industry-wide efforts for environmental accountability and transparency.

ASSOCIATE SUSTAINABILITY TRAINING

As part of their onboarding process, Synergy associates receive specialized training in sustainability principles, equipping them with the knowledge and tools to uphold our environmental commitments in their roles. This program fosters a shared understanding of our sustainability goals, emphasizing responsible practices and actionable steps to contribute to a greener future.

PLANT A TREE NEW HIRE PROGRAM

At Synergy, every employee’s journey begins with a meaningful step toward sustainability. We’ve partnered with JUST ONE Tree to plant a tree for each new team member as they join, marking their introduction to our shared commitment to environmental responsibility.

SUPPLY CHAIN

We engage our supply chains to create positive societal and environmental impacts through responsible procurement practices that prioritize sustainability and ethical sourcing.

GREENLEAF

The GreenLeaf Program is a sustainability scoring matrix designed to evaluate and support both owned and partner properties. This program provides guests with clear insights into each property’s sustainability practices, empowering them to make informed decisions.

By sharing these assessments with all properties, we also help educate our partners on sustainability initiatives and outline actionable next steps in their ESG (Environmental, Social, and Governance) journey.

SUPPLIER DUE DILIGENCE POLICY

To ensure consistent standards and service quality across various serviced apartment options, Synergy implements a rigorous due diligence vetting process backed by detailed service level agreements to maintain its high standards and provide reliable services to our guests.

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SynergyCares embodies our unwavering commitment to sustainability, diversity, and community well-being, a holistic approach seamlessly integrated into every aspect of the customer journey, partner collaboration and associate experience.

By upholding the highest quality standards and championing environmental, social and economic initiatives, we aim to set a new benchmark of excellence in the serviced accommodation industry—delivering lasting value to our clients, partners and communities worldwide

An enduring environmental, social & economic service program

Community

Alliance

Respect

Environment

Supply Chain

COMMUNITY

Community Support

GIFTS FOR GOOD INITIATIVE

MOVE FOR HUNGER

ALLIANCE

Partnerships

ACCREDITED TRAINING

SYNERGY RED TALKS

RESPECT

Health and Safety

CRISIS MANAGEMENT/ DUTY OF CARE POLICY

ASSOCIATE SAFETY POLICIES/TRAININGS

ISAAP ACCREDITED

9 POINT COMMITMENT

SynergySMART

GROW & RISE PROGRAM

UPWARD MOBILITY PROGRAM

CHPA/ DEIA COMMITTEE MEMBERS

DEIA POLICY ENHANCEMENTS

Wellness

SYNERGY RED TALKS

WELLNESS INITIATIVES

ENVIRONMENT

Synergy is committed to be a net zero organization by 2045

COALITION FOR GREENER MOBILITY

ASSOCIATE SUSTAINABILITY TRAINING

PLANT A TREE NEW HIRE PROGRAM

SUPPLY CHAIN

GREENLEAF

SUPPLIER DUE DILIGENCE POLICY

Company

Support

Global Offices

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